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Terms and Conditions

Use of this site is provided by WithWings Therapy subject to the following Terms and Conditions. Wings Botanicals is the trading name for the products sold.

The business contact details are as follows:

WithWings Therapy, 52 Mount Road, New Malden, Surrey, UK  0787 6560429

1. Your use of this site constitutes acceptance of these Terms and Conditions as per the date of your first use of the site.

2. Wings Botanicals reserves the right to change these Terms and Conditions from time to time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.

3. You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.

4. This site and the information, names, images, pictures, logos regarding or relating to Wings Botanicals are provided “as is” without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will Wings Botanicals be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence. Whilst Wings Botanicals endeavour to ensure the information contained in this site is accurate, it does not warrant that it is error free.

5. Wings Botanicals does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, and reliability of the materials.

6. Copyright restrictions:

Commercial use or publication of all or any item displayed is strictly prohibited without prior authorisation from Wings Botanicals.  Nothing contained herein shall be construed as conferring any Licence by Wings Botanicals to use any item displayed.

Documents may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely. However, some documents and photos have been published on this site with the permission of the relevant copyright owners (who are not Wings Botanicals). All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).

7. This site may contain links to other sites, please be aware that Wings Botanicals is not responsible for the privacy practices of such other sites and takes no responsibility for their content or availability.

8. If there is any conflict between these Terms and Conditions and rules and/or specific terms of use appearing on this site relating to specific material then the latter shall prevail.

9. These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

10. If these Terms and Conditions are not accepted in full, the use of this site must be terminated immediately.

11. Privacy – The Wings Botanicals Privacy Policy can be viewed on the footer of this site

12. Making A Purchase

By submitting your order you are offering to buy the goods and allowing us to use details for the purposes of supplying them, including passing your details on to couriers. You may receive special offers and promotional mail from us only; your information will not be passed to any other third parties.

We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full. If you discover you have made a mistake with your order please contact Wings Botanicals immediately. Our website is regularly updated, but if the price has changed after you have placed your order, we we will contact you to ask if you wish to proceed.

If you are in any doubt about the suitability of a product for your requirements, please contact

13. Colours

Due to the variations of browser software and monitors, the actual colour of goods may vary from that shown on the web site.

14. Measurements and Sizes

Lengths, widths, height and weight measurements are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them. However, you should be aware that measurements may vary slightly between production batches. If you need to know the precise dimensions of a product, please contact us.

Product Dimensions – please note that due to manufacturing techniques and processes all dimensions of products may vary by up to 2% plus or minus of the dimensions shown on the website

Where items are in stock we aim to deliver goods to you on a next business day service when ordering prior to 12:00pm to locations within mainland UK.

Our full delivery details can be viewed here.

15. Delivery

Three to five day delivery is standard but you can upgrade to next working day for an additional charge though this not guaranteed – like other mail order/distance selling businesses we rely on 3rd party couriers and whilst we use the best available their service is not guaranteed. On occasion delays in delivery can be experienced due to factors beyond our control. If you require a delivery update please contact Wings Botanicals via your preferred contact method and we will update you. We do our utmost to get the product to you as soon as possible. When delays do occur however we are not liable for any compensation whatsoever.

When you receive your item please check it carefully before signing as “received in good condition”. Goods cannot be returned as damaged in delivery if the consignment is signed for in good condition.

If you find a defective or damaged item please inform us immediately via your preferred contact method, for example via email or telephone.

The Buyer is required to check Goods upon delivery and shall be deemed to have accepted the Goods 30 days after delivery to the Buyer, in line with Consumer Rights Act 2015. Accordingly, no claim for defect, damage or quality will be entertained (without prejudice to the Seller’s other rights pursuant to these Conditions) unless written notice together with all supporting evidence is received by the Seller within 30 days of delivery. After acceptance the Buyer shall not be entitled to reject Goods which are not in accordance with the contract.

Our shipping terms for all customers are DAP (Delivered at Place) unless explicitly specified. For more information on INCO terms please see:

16. Cancellation of Order

As a consumer you have the right, in addition to your other rights, to cancel your order and receive a refund. Please contact us via the above contact details to request cancellation of your order.

When cancelling prior to the dispatch of goods you will receive a full refund, including the refund of any delivery fees. If the item is built to order cancellation must occur prior to the ramp being placed into production to ensure you receive a full refund. To cancel an order, we recommend contacting us as soon as possible via phone or email to allow the best chance of us preventing dispatch.

If the item has been dispatched please view our returns policy below.

In line with our refund policy, refunds may take up to 14 working days from the date of cancellation. Payment is made to the original payment method.

If you wish to cancel your order, you can use the cancellation form below – please note you are not obliged to complete the form:.

Cancellation Form

To: Wings Botanicals

We hereby give notice that we wish to cancel our contract for reference …………………

which was ordered on ………….

Customers name………………………………………..

Customers Address:……………………………………………………………………………………..



17. Returns Policy

For stock/off the shelf items we accept returns as long as the following conditions are met:

Refunds and exchanges are accepted within 14 calendar days starting with the day after the delivery date. You must notify us via phone or email that you wish to return an item within this period – you then have 14 calendar days to return the item at your expense.

Our full returns details can be viewed here.

Where possible, please complete and return the returns form and send this with your returned item to allow us to easily identify you and ensure the refund is processed quickly. You can send the items back using our address above, all returns must be marked with a returns number, which is your invoice number, to allow us to identify the customer. If items are returned without the invoice number (returns number) delays in the refund process may occur as we may be unable to identify which customer has returned the ramp. If you are unsure of your invoice number please contact us and we can provide this to you. Please contact us if you would like the returns details to be sent to you via email or post. Once your goods have been received at our office they will be booked in using your invoice number and a refund or exchange will be processed, as per your requirements.

The customer is responsible for returning the goods at their own expense. We are unable to arrange collections on the customer’s behalf. We recommend for you to unsure the goods which you are returning as we cannot be held liable for damage in transit back to our warehouse.

All refunds require that the item is to be returned at the customer’s expense, with all pieces and in original condition.

Refunds will be paid via the original payment method within 14 working days of Wings Botanicals receiving the goods back, so long as these are in the required condition.

When no receipt is provided, refunds for goods will be given at the discretion of management. A credit note will be issued equal to the item’s prevailing price. Identification is required for all refunds where no receipt is provided.

We will not accept as returned any goods which have been modified in any way by the customer or end user.

18. Refunds

Your refund may take up to 14 working days from the time we receive your item. Refunds will be paid via the same method as was used to originally pay for the item.

What is refunded when I return an item?

When you return an entire order you will be refunded the price of the item paid at the time of purchase, minus any delivery fees charged. When you return less than the entire order you will be refunded just the price of the items returned.

19. Warranties and Liabilities

a. Subject to the conditions set out below Wings Botanicals warrants that the specification at the time of delivery and the buyer should only be entitled to benefit of any our warranty or guarantee as is given by the manufacturer to Wings Botancials

b. The above warranty is given by the Seller (for the sake of clarity this is Wings Botanicals) subject to the following conditions:

1. it is established by the Seller that some part of the material used in manufacture was defective

2. the Goods have been returned carriage paid to the Seller

3. the Goods have not been subjected to abuse or misuse of any kind

4. the Seller shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Seller’s instructions (whether oral or in writing), misuse or alteration or repair of the Goods without the Seller’s approval

5. Standard warranty is 12 months from date of our purchase unless specifically put in writing or shown on the website/product specification

We will not offer warranty on any goods which have been modified by the customer or by any end user.

20. Exclusions of Liability

Wings Botanicals Ltd will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising including without limitation breach of contract, negligence, wilful act or default.

We are not liable if we do not fulfil any obligations towards you at all as a result of Circumstances beyond our control such as (but not limited to):

Acts of god including earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost;
Force majeure including (but not limited to) war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes or civil commotions;
National or local disruptions in air or ground transportation networks and mechanical problems to modes of transport or machinery;
Latent defects or inherent vice in the contents of the shipment;
criminal acts of third parties such as theft and arson.

21. Retention of Title

The risk in the goods shall pass from the seller to the buyer upon delivery of such goods to the buyer. However, notwithstanding delivery and the passing of risk in the goods, title and property in the goods, including full legal and beneficial ownership, shall not pass to the buyer until the seller has received cash or cleared funds payment in full for all goods delivered to the buyer under this and all other contracts between the seller and the buyer for which payment of the full price of the goods thereunder has not been paid. Payment of the full price of the goods shall include the amount of any interest or other sum payable under the terms of this and all other contracts between the seller and the buyer under which the goods were delivered.

22. Complaints

We constantly strive to improve our processes and procedures and hope to resolve all queries promptly for you. In the first instance, please do contact us via your preferred contact method, for example phone, post or email, with any complaint and our office team will aim to resolve this with you as swiftly as possible. Our office team will aim to deal with the complaint immediately where possible however, in some instances, if an investigation is required please allow 2 working days to receive a response for telephone complaints. If the complaint is sent via post of email, please allow 5 working days to receive a response. If you wish to escalate your complaint to management, please email

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